A reliable and robust Healthcare Telecom System is vital to all businesses, whether you be a multi-million pound corporation or just getting started. Smart IT have the expertise to carefully plan your Telephony and Internet Access systems to ensure a reliable and efficient set-up to support your business way into the future.
No business wants to miss a call especially not in the Healthcare sector where customer welfare is of upmost importance. Call queuing will ensure you never miss a call again. Once a customer calls your line they will be entered into a queue. Depending on the busyness of your line this call could be instant or there could be a wait.
We have all been held on hold for long periods of time with no updates on how long it will take to get through. With our call queuing system this isn’t the case. Through our system all callers are given updates on their current queue position and average wait time meaning your Patients are aware of the situation and are provided with the most efficient information possible.
Call queuing is a simple and effective solution for any healthcare practice struggling with call volumes. After applying call queuing to your telecom system Patients are instantly added into a queue rather than rejecting calls if no lines are available.
1.If all agents are busy the caller will be added to the call queue.
2.Calls will stack up in the queue while agents are unavailable. There isn’t a limit to your queueing number (unless you request this) so in busy periods Patients will not be cut off or met with the engaged tone.
3.While your Patients are in the queue they will be played music and can hear messages of importance regarding your practice i.e. Flu jab season or covid updates etc.
4.Once an agents becomes available they can pick up the call and deal with the Patient request.
Every business wants to handle their customers differently .Call queuing is one of the most customisable packages we offer to our customers. Whether it be the music your callers hear, their final destination or the messages they are hearing this is all customisable to give you the most suitable and personalised package.
Hold Music
Rather than hearing a constant ringing tone customers can hear music. We have a wide library of free music available to all customers..
Periodic Announcements
When your callers are on hold they can he delivered a customisable message relating to your Practice. This message can be customised as much as you would like. You can also change how often they hear it.
Final Destination
You can choose there your incoming calls are queuing to reach. Choose to direct calls to a single user, a specific group or just forwarded to all users in the Queue. This flexibility can be a great help in busy periods with more incoming calls than you can handle,
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
