Smart IT are one of the fastest growing technology companies in the Northeast. Winner of Best Northeast IT Support company and one of the top 50 MSPs in the UK.

After another successful year of growth, we’re looking to expand our team and recruit a Customer Service Representative.

Essentially this role will involve providing clients with a fast and smooth response when dealing with queries and issues that may arise.

You will work closely with members of all departments to provide exceptional customer service and communication to the customers to make them feel valued.

Roles and Responsibilities

• Investigating and responding to customer queries and tracking through our CRM
• Quoting small projects and service contract adjustments
• Identifying recurring issues and working with the service delivery manager to avoid recurrence
• Ensure customers receive excellent quality of service and measuring customer feedback

Requirements

• 2 years working in a customer service role
• Excellent interpersonal skills

Skills

• Excellent communication skills
• Ability to work well individually or as part of a team
• Good organisational/multitasking abilities
• Ability to work under pressure
• Attention to detail
• Approachable and Friendly
• Strong Microsoft Office Skills Word, Excel and Outlook

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• On-site parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Gateshead, NE11 0NJ: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Salary £20,000 – £23,000 depending on experience
This role is based in our office in Gateshead, Team Valley

Job Types: Full-time, Permanent

Salary: £20,000.00-£23,000.00 per year