When running an estate agency, communication is one of the gears that keep the machine moving. We understand that a telephone system is a crucial part of any business and is especially important to you as an estate agent, your communication with clients, potential prospects and business relationships is vital in obtaining and maintaining great customer relations.
Let’s explore some of the reasons why some of our north east estate agents have already made the switch to a cloud telephony system.
Agile Working
Estate agent staff often require the flexibility to work from anywhere. Many of the staff are often on the move with viewings and valuations at client’s homes. With many estate agents also operating out of multiple branches too.
A cloud telephone solution offers the flexibility to turn mobile phones or laptops into their office phone using the Mobile app. Calls can be received, made & transferred using their office extension/number providing a seamless experience to clients and allowing estate agents to work on the move.
Efficiency
We find that estate agents are some of the busiest people, working on several properties at any given time, receiving numerous calls from different clients, vendors, as well as dealing with law firms, banks etc. A cloud telephony solution can integrate with some of the most popular CRMs on the market as well as outlook, allowing you to keep track of all communications and increase staff productivity. Likewise, any important call details like timestamps or duration can be attached to the client record in the CRM, improving all around efficiency.
Customer Relations
When using a cloud system all employees have access to the telephone system, even when out of the office or on the move. This will result in less calls going unanswered, and employees will be able to speak to clients immediately.
A cloud telephone system will also offer reporting on call statistics, allowing you to monitor unanswered calls and call queuing times. This feature is critical because it allows you to track how your employees communicate with your clients and find areas in which you can improve.
Customer service is incredibly essential to help build an agency’s reputation with clients. Features such as Presence & Instant Chat allows colleagues to see who is available at any time and communicate quickly with instant messages, improving communication and delivering a better customer experience.
“The team are always a great help and very efficient – the best telecoms engineer”
NGU Homebuyers
For information how Smart IT can help with your Cloud Telephone Solutions for Estate Agents across Newcastle, Gateshead, Sunderland, Durham and Darlington get in touch today.
