Congratulations to Martin Simnett on gaining promotion to Customer Success Manager. This is a senior role within Smart IT and will be an integral part of the business moving forward. Martin brings over 20 years’ experience within the IT sector, working both in the field and as a senior network consultant with a strong focus on customer satisfaction.
As a service driven organisation, Smart IT are committed to continuously improving the overall customer experience and satisfaction. The introduction of a Customer Success Manager (CSM) will support Smart IT customers from the initial presales meeting, throughout the onboarding process and then on into the customer journey. Martin will work closely with customers throughout the onboarding process to understand the future needs and objectives of customers businesses and how our experts and technologies will support achieving those plans.
“This is a pivotal role within Smart IT, businesses face technology challenges daily. Martin will focus on customers’ long-term technology goals, delivering value, and identifying opportunities to improve technology within their organisations. This will include setting up regular interactions such as business reviews, customer education, and helping customers implement as many features as possible. Ultimately, ensuring customers are getting the most out of technology whilst delivering an exceptional customer experience.”
Tony Wilson, Managing Director, Smart IT
“As the Customer Success Manager I will be responsible for assisting customers to maximise the value of technologies which in turn will help them achieve success. Part of my role will be guiding customers through the onboarding process, keeping in regular contact to understand customers business needs. I will then, share this information throughout Smart IT to ensure we optimise the customer experience at each opportunity.”
Martin Simnett, Customer Success Manager, Smart IT.
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