At Smart IT, customer satisfaction is at the heart of everything we do. We believe that consistently delivering exceptional service is key to building long-term, successful relationships with our clients.
Continuous Feedback for Continuous Improvement
Every time a customer contacts our service desk, we log the interaction into our ticketing system. Once the issue is resolved, the system automatically sends a survey to the customer, asking them to rate our service out of five. These ratings are then compared against thousands of other professional IT service providers, allowing us to benchmark our performance and strive to exceed industry standards.
Maintaining High Standards as We Grow
As our company expands and we support larger organizations, maintaining a consistently high level of customer service becomes increasingly important. We may not always have prior relationships with every end user we assist, but we ensure that each interaction reflects our commitment to excellence.
Our Performance Over the Years
Since implementing our survey system in 2010, we’ve consistently outperformed industry averages in customer satisfaction. Our dedication to quality service is evident in our survey results, which we proudly share to demonstrate our ongoing commitment to our clients.
Key
Your Rating: The average score from all Smart IT customer surveys
Network Avg: The industry average customer score
Rating vs. Network Avg: A green plus means Smart IT are achieving above industry average, a red negative means Smart IT are falling below the industry average
We invite you to review our survey results and see how Smart IT consistently delivers superior customer service. If you’re looking for an IT provider that prioritizes your satisfaction, contact us today to learn how we can support your business.
2024 Survey Results
2023 Survey Results
2022 Survey Results
Shortlisted for Reseller of the Year – Mid Market
Now in its 15th year, the Comms Business Awards rewards forward thinking and progressive technology businesses. Committed to shining a light on genuine talent and innovation in the industry, and has served as a springboard for many hundreds of companies to flourish and grow.
2021 Survey Results
Ranked 2nd best Technology Apprenticeship Employer in England
Ranked 2nd best Technology Apprenticeship Employer in EnglandThe leader board put together by the Department for Education is designed to showcase the very best of England’s apprenticeship employers, with those listed recognised for providing some of the most successful apprenticeship programmes over the previous 12 months.
2020 Survey Results
2019 Survey Results
2018 Survey Results
2017 Survey Results
Awarded Top 50 Managed Service Providers in the UK
Awarded Top 50 Managed Service Providers in the UKWe are very proud to announce that we have been awarded Top 50 Managed Service Provider in the UK 2017. The award recognises the hard work, dedication and real relationships we’ve built with our customers over the years.
2016 Survey Results
Best IT Support Company North East 2016!
Best We are very proud to announce that we have been awarded Best IT Support Company North East for 2016. The award recognises the hard work, dedication and real relationships we’ve built with our customers over the years.
2015 Survey Results
Feedback so far from our customers shows:
Feedback so far from our customers shows:100% of customers surveyed would recommend us.
100% rate us better than other IT companies
2014 Survey Results
2013 Survey Results
2012 Survey Results
2011 Survey Results
2010 Survey Results
Would you rate your IT provider this high?
Does your IT provider care as much about the quality of their customer service?
If not, fill in the form below and we’ll show you how much you could save by moving to a better IT provider.