Smart IT have been selected as a supplier that meet the criteria on the NHS England Advanced Telephony Better Purchasing framework. This framework offers an innovative way of supporting Practices and Primary Care networks. The National commercial and Procurement Hub have provided a list of suppliers who meet the cloud based telephony specifications along with the NHS terms and conditions.
The framework ensures that telephony systems can provide GP Practices with all of the capabilities needed from a cloud based solution and we are pleased to announce that our Smart Healthcare product meets those needs.
Smart IT are able to offer expert advice to individual customer needs helping integrate all communications to provide a far more effective healthcare telecom system setup which can result in thousands of pounds saved over the years.
However, probably the most attractive benefit of having Smart IT supply your communications is that we also maintain and support the business telephone system we supply. This means you get high level customer support with your communications whether it be an on premise telephone system or a cloud telephone solution.
The healthcare industry relies on the ability to operate with perfect agility and insight. Every medical professional needs to be connected with each other and their patients to work effectively. Your information needs to move around the business securely to ensure everyone operates efficiently and effectively, while providing patients with a positive and satisfying experience.
Delivering an efficient healthcare experience to your patients starts with understanding the connections between your team and your patients.
With our systems we can help you improve any areas within your Practice to increase patient satisfaction. Whether it be missed calls, long wait times or the analytics behind your call volume, our solution can help you to discover more about your patients experience.
Our software can provide you with daily reports on call traffic, peak call periods or missed/returned calls. Our queuing system can provide position and wait time of the call providing the patient as much up to date information as possible.
Daily, Weekly or Monthly reports available across all areas of your system
Improve your patients call experience
Deliver SLAs for patients who need extra peace of mind
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
