At Smart IT, we understand that a robust and efficient IT infrastructure is the backbone of any successful business. Our award-winning team of over 60 local IT experts is dedicated to providing tailored IT support solutions that align with your unique business needs, ensuring seamless operations and fostering growth.
Expert IT Support for Growing Businesses
Comprehensive IT Support
We offer a wide array of IT support services designed to keep your systems running optimally:
Unlimited Telephone and Email Support
Our friendly, UK-based support engineers are readily available to address your IT-related queries and provide expert advice, ensuring minimal disruption to your operations.
Remote IT Support
Remote IT Support: Utilizing secure remote access tools, our engineers can swiftly diagnose and resolve issues directly on your devices, reducing downtime and maintaining productivity.
Proactive Monitoring and Maintenance
We continuously monitor your IT infrastructure to detect and address potential issues before they escalate, ensuring your systems remain secure and efficient.
Tailored Support Packages
Recognizing that each business has distinct IT requirements, we offer flexible support packages:
Fully Managed IT Support
Ideal for businesses seeking a comprehensive IT solution, this package includes unlimited remote and onsite support, proactive maintenance, and strategic IT consulting.
Remote IT Support
Perfect for organizations that primarily need remote assistance, providing access to our expert engineers for quick issue resolution without the need for onsite visits.
Flexible IT Support
Designed to support internal IT departments, this package provides expert assistance for escalations, projects, holiday cover, and more. It ensures your in-house team has access to additional resources whenever needed, enhancing their capabilities and reducing operational strain.
For businesses that require occasional IT assistance, our ad-hoc support services offer expert help as and when needed, without a long-term commitment.
Why work with us
ISO 9001 & ISO 27001 Certified
Overall 4.9 star rating for customer service
Over 60 IT experts
Rated in the UK's top 50 MSP's
Award winning technical training
The Client Portal
Every customer is given access to our award winning secure web portal. The Client Portal provides real-time communication between you and our Helpdesk.
This self-service portal allows you to:
- Create and view tickets
- View project status, schedule and update tasks
- Run reports
- Review invoices
Whilst dealing with a new member of the smart IT team, the young man was very happy to help, he was able to solve my connection issue without any problems. Smart IT have always solved my technical issues out straight away, very helpful and friendly bunch of staff! Definitely recommend.
Great service and support from Smart IT. Kieran recently dealt with my request promptly and efficiently
Smart It have provided IT support to me in my role for quite a few years now. They have consistently provided excellent IT support, guidance and advice to me during this time. The engineers are always approachable, professional and friendly. I am confident to ring about any issue no matter how small. Smart It work quickly and efficiently to resolve problems.
We have used Smart IT for quite a few years now and they always provide an excellent service. The technicians are professional, knowledgeable and very helpful in response to any IT issues.
Efficient and very patient. All interactions were a pleasure. They identified issues and problem solved effectively., ensuring professionalism whilst keeping me updated throughout the processes. Well recommended.
Excellent response time and timely resolution from a very helpful professional. Many thanks.
Smart IT are a brilliant support- we have all levels of IT users within our organisation and it's never too much for them to assist our staff. They are always patient and able to explain things to staff in a way that they understand. I have personally found their communication to be great, they will contact you when they say they will and they always follow up to ensure they've solved the problem for you. I would definitely recommend Smart IT!
The engineers are always so prompt, efficient and friendly. Just what you need when IT is playing up and you are busy. I couldn't recommend them enough1
Smart IT provide brilliant computing support. Response times are very quick and nothing is too much hassle for the guys. They will do everything they can to help and it doesn't seem to matter how long a problem takes. Great service
Absolutely brilliant company. Very responsive, very professional, best ICT support company I've come across. Staff are knowledgeable, very helpful, our account manager is always on hand for advice and support. No job is too big or too small for them. Would highly recommend.
We have been using Smart IT for years now and although our business is based in the South of England now, we have absolutely no reason to use a more local company. No complaints, highly recommend.
Changing to Smart IT as our telephone provider has proved to be a smart move. Great service at a very competitive price, what more could you want!
Helpful company, some go out of their way to help but waiting times and communication could be improved on, especially for urgent issues.
Great service from the team, prompt response to issues and friendly and professional attitude to their work.
Always friendly and happy to help. Couldn't speak higher of this company.
Smart IT are thoroughly professional providers of IT support and have never failed to get me up and running in the shortest time possible. I have no hesitation in recommending their services
Coming from a large company with it's own in house IT support, to a smaller company who outsources, If anything I've found Smart IT to be more responsive & professional then my previous experience.
I cannot recommend this company highly enough. SmartIT has given us an enormous improvement in quality of service & facilities compared to previous, more well-known providers. Queries are responded to efficiently & the excellent call handling equipment/software allows our small business to give great response times for our clients even when the office number cannot be answered.
The team at Smart IT are always cheerful and happy to help when I call them. They all exhibit a Can Do attitude and they set a high standard to which I for one strive to attain. I'm from an unrelated customer services team for a different company and I'm always impressed at their consistent level of service.
Whenever I have had to call Smart IT, they have been quick to respond, friendly, professional and the work has been of a very high standard. I would have no hesitation to recommend them.
Smart provide all new IT equipment, our telephone system and our Multi-function printer to ADS along with full support. Great service as always!
We have used Smart IT for a number of months now and are very impressed with their service - they answer queries very quickly and resolve all problems the same day, we have recently had to have our phones diverted as we are working from home, this was requested and completed within an hour - keep up the good work
Our organisation uses Smart IT for the computer support.I have called for support on a few occasions so far and each time I am met with helpful engineers who understand my issues (even though I have a very limited IT knowledge!).They rectify any problems I have had very quickly and have always called to make sure that things are working okay.Very please with the service I have received 🙂
Why Choose Smart IT?
Award-Winning Service
Named the best IT Support provider in the North East, we pride ourselves on delivering exceptional service to our clients.
Client-Centric Approach
We prioritize building long-term relationships with our clients, offering personalized support and strategic guidance to help your business thrive.
Local Expertise, National Reach
With a strong presence in the North East and Yorkshire, we offer the personalized service of a local provider backed by the resources of a national IT company.
Transparent Communication
We believe in clear, honest communication, keeping you informed every step of the way without unnecessary technical jargon.
Certified Professionals
Our team holds ISO 9001 and ISO 27001 certifications, reflecting our commitment to quality and information security management.
Proven Track Record
Trusted by hundreds of businesses across various industries, we have a proven track record of delivering reliable, high-quality IT support that drives business success.
Proactive and Preventative Focus
Unlike reactive support models, we focus on preventing issues before they occur, minimizing downtime and enhancing productivity.
Partner with Smart IT to empower your business with reliable, efficient, and customized IT support solutions. Contact us today to discuss how we can assist in achieving your business objectives through technology.
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
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