For every business, the IT infrastructure is recognised as a critical and strategic component of their organisation, which is necessary for successful operation – something that the business cannot function without.
We recognise that all our clients are different. For this reason we’ve made sure that our IT support systems and practices are flexible enough to meet your exact requirements.
Our support contacts are made up of the following services:
Our Telephone and Email Support is offered free of charge to anyone taking out a support contract with us. Our friendly team of support engineers are always happy to answer any questions you may have or give advice IT related issues.
By installing a small piece of software onto your network, Smart IT can (with your permission) take over your computer from our office and fix most problems instantly. It takes just seconds from you calling our support team to report a problem, to an engineer taking control of your PC and resolving any IT issues you may have.
Due to the critical nature of IT infrastructure, it is often required that someone constantly monitors the status of the managed environment. Smart IT’s monitoring services automates this tedious job for you and detects the IT issues as soon as they occur. Smart IT provides the much needed visibility into the availability and performance of your systems and offers several features to solve the IT management challenges.
Over 91% of all our IT support incidents are resolved immediately by telephone and remote support.
Our IT infrastructure needed to reflect the growth and future expansion plans of . As our operation has scaled up and is set to continue, the need to scale up and future proof our IT support become more apparent too. We knew we wanted to work with a locally based IT company that could be…
We had to change our working practices overnight, we were used to dealing with a large quantity of calls however the volume of calls increased dramatically. Patients were requiring Covid advice, and then all appointments were initially being carried out over the telephone via a triage, we simply did not have the capacity on our…
We wanted to move to a technology, that would give the surgeries unlimited lines, with the ability to manage busy times throughout the day by putting more staff to bring the call level down. It was important that we could advise our patients and keep them informed throughout the call. Smart IT have extensive experience…
“On conversion to a Multi Academy Trust there was a vital need for our existing IT systems to be updated, compatible and reliable, enabling us to ensure teaching and learning was not hindered in any way. Both academies are now benefiting from a fast high-quality internet leased line connection with MPLS and failover fibre connections,…
Customer service is a priority at Ravendale Foods, we needed to ensure that when changing IT Providers that we were confident that there would be minimum disruption to the business allowing us to continue to meet our customer expectations. What was different about Smart IT, is they listened to our requirements, they took the time…
I had a computer problem I could not fix myself. Your company addressed the problem quickly and professionally , allowing me to carry on with my business. Brilliant support!
We had an issue with a server which ground our business to a halt, I spoke to SmartIT on Tuesday afternoon and they quickly attended site. We arranged delivery of a new server, and the install and set-up was completed in 2 days at a cost which was cheaper than previously quoted. 1st class service…
Smart IT have provided excellent IT support to us for a number of years. The technicians are always very professional and quick to respond to any problems and will endeavour to solve them on the same day.
I contacted Smart IT to help with an issue and they responded very quickly and sorted the problem straight away. They also kept in close contact to let me know what was happening throughout, excellent service!!
We’ve used Smart It for a number of years. The engineers that I have worked with have always dealt with any issues in a timely, professional and effective manor. They are flexible, friendly and work around my meetings and work. Thank you!
I have found Smart IT to be exceptionally professional and very prompt in sorting out any issues that arise.
Great service and friendly staff. Got my IT issues solved in less than 2 hours from making the initial call. Really good service
Unfortunately some issues can’t always be resolved remotely and we must send an engineer to your premises to resolve the problem. We understand that when things go wrong your productivity is reduced and we will respond urgently and efficiently, always meeting agreed SLA’s.
A Performance Review is a meeting to discuss the current performance of your IT systems and how we can improve the IT system for the future. This will include planning for business growth, upgrading software systems and replacing tired hardware.
Are you happy that your system is meeting your business needs adequately? If the answer’s ‘Yes’ ask yourself if you’re certain of all the facts. At Smart IT we offer an initial IT and Network Audit. This comprehensive audit is the perfect way to gather all the information required to enable us to offer you the best recommendations and options for the future of your IT systems. The audit gives Smart IT the opportunity to fully familiarise ourselves with your IT support needs and IT systems so we can identify exactly the areas that need improving.
Every business will have different IT support requirements. Please contact us to discuss your IT requirements and how we can help improve your IT and save you money.
Every customer is given access to our award winning secure web portal. The Client Portal provides real-time communication between you and our Helpdesk.
This self-service portal allows you to:
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
