IT Support Sunderland

“Perfect service, yet again from Smart IT

Our query was urgent as we had other engineers waiting needing information from Smart IT and yet again Smart IT delivered a perfect service.

Thank you very much.”

“On conversion to a Multi Academy Trust there was a vital need for our existing IT systems to be updated, compatible and reliable, enabling us to ensure teaching and learning was not hindered in any way.

Both academies are now benefiting from a fast high-quality internet leased line connection with MPLS and failover fibre connections, E-Safety Ofsted approved monitoring software Impero, a new cloud based telephone system providing free calls and, importantly, an IT support package to ensure day-to-day IT operations within both schools run smoothly.

We chose Smart IT for this project because they listened to what we needed –  and their aftercare support and guidance is second to none.”

“I have had a lot of contact with this company during the pandemic and I always find the engineers extremely patient and polite and they never show any frustration at my lack of technical ability. They resolve all my glitches and keep me working and never make me feel like I should know better.”

Smart IT have been reliable, efficient and friendly and now are really a part of our team here at State 8 Promotions. I have already and will continue to recommend Smart IT.

We have used SmartIT a number of times over the past couple of years for troubleshooting where our in-house expertise is unable to find a solution and all occasions they have successfully and quickly resolved the problem. They have been particularly helpful when dealing with software providers who have a tendency to blame the system hardware or setup when faults arise and with SmartIT’s expertise and knowledge they have been able to deal with such arguments in an authoritative manner that is simply not possible from in-house. We will certainly continue to use them in the future.

“Always sort the problem. Sometimes takes more than one go but always sorted in the end. As with other places there’s a queuing system but they get back to you ASAP”

Patterson Signs are a sign manufacturing company based in Swalwell, Gateshead.  We have an IT infrastructure which includes 24 computer workstations, a Microsoft Small Business Server, various plotters and sign printers, and also a recently installed IP based camera system.

Our IT systems are vital to the day to day running of our business, downtime seriously affects our production.  It was for this reason we contracted Smart IT to support our systems.

Smart IT has been providing IT support to our company now for nearly five years.  During this time we have always received a professional and efficient service from Smart IT, which at times has far exceeded our expectations.

We are very happy with the service provided to us by Smart IT and would have no hesitation in recommending them to others.

On the rare occasions I have IT issues, Smart IT have proved to be reliable and professional and invariably respond to my queries well within their declared timeframe. Their engineers are knowledgeable and proficient and always ensure any problem is completely rectified prior to closing tickets. Highly recommended.

It’s been a busy 18 months for IT companies responding to the increased demand for home working functionality. Despite this, the team at Smart IT have worked tirelessly to provide support for our business. I’d be happy to recommend their IT support services to other businesses in the area.

“We have used Smart IT for many years now and they always deliver a personal and professional service. Whether it is relatively straightforward problems which are handled remotely, or larger infrastructure projects which require them to be on site, we have always found them knowledgeable and easy to deal with.”

We are a niche SME providing nuclear consultancy in the UK, so reliable and secure IT is a critical part of our service to clients. We moved to SMART IT in 2012 and have been delighted with the quality and responsive nature of services they have offered.  The team at SMART IT from account management to the IT Engineer who looks after our business have always been professional, friendly and offer practical solutions to our needs. They delivered what they promised when they say they will do it. On the occasion when we needed urgent response they solved the problems within a few hours and got us back-up and running.  We would have no hesitation in recommending them to any business.

We have worked with SMART IT for nearly 2 years and found their level of service to be excellent. They are always quick to respond to requests, and are always on hand for general advice. With regard to business critical problems, they are always available to provide competent and straightforward advice and offer the appropriate solution. With most IT problems, it can be a major headache at times, however having SMART IT to assist and maintain our ICT infrastructure provides added re-assurance that it’s being managed and controlled in the right manner. In addition to support, there are equally competitive on price which in the current climate is very re-assuring.

We had to change our working practices overnight, we were used to dealing with a large quantity of calls however the volume of calls increased dramatically. Patients were requiring Covid advice, and then all appointments were initially being carried out over the telephone via a triage, we simply did not have the capacity on our existing telephone system to deal with the demand.

The home working option offers both practices greater resilience, should we ever need to close again, or staff are required to isolate, we have a tried and tested solution in place. Staff can simply take their handsets home as its plug and play or work effectively too using just the mob app. This has offered us such flexibility recently.

GP surgeries are busy by nature but now with many of our doctors doing triage over the phone, the lines had never been busier. Rather than losing any calls, we can set up call queues so patients can wait in a queue until someone comes available and are kept fully informed throughout the call. We now have the flexibility to set up rules on this.

“When we were looking for a new IT Support company in 2019, Smart IT were incredibly competitively priced. Our initial thought was that they’d at least match what the current support company delivered but at a better price. The reality we discovered is that Smart IT are streets ahead of everyone we looked at both in terms of technical expertise and customer service and our systems have never been so settled, easy to use and totally hassle free.

Highly recommended”

I can confirm that we have worked with Smart IT and Shaun for  several years now. Through them we lease our main printer/copier/scanner/fax and we also lease our telephone system through them and they provide the maintenance for the telephones.

This year we have upgraded our telephone system to something more 21^st Century. We invited 3 providers to review our needs and put together a proposal. At the end of this we appointed Smart IT.

The decision was not  influenced by staying with who we knew; we were quite prepared to use a different supplier but as we went through the process it became increasingly apparent that Smart IT were trying to build something which best met our needs and that they were willing to be flexible to achieve this.

Our new system is now installed. Smart IT were very good at working around us during the installation and their engineers have been very helpful with educating staff and remediating any teething problems.

Ultimately I do think with Smart IT you get a local, personal service from a team of people who are keen to support their clients and who work in a professional manner to deliver bespoke business solutions.