IT Support Sunderland

I contacted Smart IT about a non urgent problem. I received a callback with 2 hours from William. He talked me through my problem using plain English – no jargon ! He was very professional and patient. Problem resolved within 20 minutes and at no extra cost to my business. Great stuff.

We had an issue with a server which ground our business to a halt, I spoke to SmartIT on Tuesday afternoon and they quickly attended site. We arranged delivery of a new server, and the install and set-up was completed in 2 days at a cost which was cheaper than previously quoted. 1st class service from sales manager, technicians and support. All data transferred and workstations setup with minimum disruption. Since install a few teething issues have arisen, but these issues have been quickly resolved again with minimum disruption.

“On conversion to a Multi Academy Trust there was a vital need for our existing IT systems to be updated, compatible and reliable, enabling us to ensure teaching and learning was not hindered in any way.

Both academies are now benefiting from a fast high-quality internet leased line connection with MPLS and failover fibre connections, E-Safety Ofsted approved monitoring software Impero, a new cloud based telephone system providing free calls and, importantly, an IT support package to ensure day-to-day IT operations within both schools run smoothly.

We chose Smart IT for this project because they listened to what we needed –  and their aftercare support and guidance is second to none.”

“We have used Smart IT for many years now and they always deliver a personal and professional service. Whether it is relatively straightforward problems which are handled remotely, or larger infrastructure projects which require them to be on site, we have always found them knowledgeable and easy to deal with.”

We were looking for a solution that would allow us access to make changes and upgrades and have the confidence in a provider to give great back up service

We found that with Smartit

Good people giving good service and going the extra mile when required

IT Support is underestimated in many businesses. Smart IT has provided our company with a comprehensive service. Without their help our companies productivity would have been affected on a number of occasions. They are a good local company with excellent work ethics. We are happy to recommend them to any other business.

We have used SmartIT a number of times over the past couple of years for troubleshooting where our in-house expertise is unable to find a solution and all occasions they have successfully and quickly resolved the problem. They have been particularly helpful when dealing with software providers who have a tendency to blame the system hardware or setup when faults arise and with SmartIT’s expertise and knowledge they have been able to deal with such arguments in an authoritative manner that is simply not possible from in-house. We will certainly continue to use them in the future.

We had to change our working practices overnight, we were used to dealing with a large quantity of calls however the volume of calls increased dramatically. Patients were requiring Covid advice, and then all appointments were initially being carried out over the telephone via a triage, we simply did not have the capacity on our existing telephone system to deal with the demand.

The home working option offers both practices greater resilience, should we ever need to close again, or staff are required to isolate, we have a tried and tested solution in place. Staff can simply take their handsets home as its plug and play or work effectively too using just the mob app. This has offered us such flexibility recently.

GP surgeries are busy by nature but now with many of our doctors doing triage over the phone, the lines had never been busier. Rather than losing any calls, we can set up call queues so patients can wait in a queue until someone comes available and are kept fully informed throughout the call. We now have the flexibility to set up rules on this.

I run a small Building company, Smart IT were great they came out and made recommendations to enhance our current set up – great service would definitely recommend.

We have worked with SMART IT for nearly 2 years and found their level of service to be excellent. They are always quick to respond to requests, and are always on hand for general advice. With regard to business critical problems, they are always available to provide competent and straightforward advice and offer the appropriate solution. With most IT problems, it can be a major headache at times, however having SMART IT to assist and maintain our ICT infrastructure provides added re-assurance that it’s being managed and controlled in the right manner. In addition to support, there are equally competitive on price which in the current climate is very re-assuring.

“In our search for an IT Service provider we were determined to find the right provider who could address the school’s immediate needs and our future IT ambitions and goals. Smart IT stood out immediately, they had the organisational structure we required, providing a fully managed service desk including, first, second, and third line support.

The technical team and their capabilities along with their passion and drive made them the first choice for IT support for St Aidan’s. There was a real desire to work with us and determination to fix our ongoing issues.

The entire project was completed within the six-week agreed timeline, and on budget. The approach was professional throughout, and the skills and knowledge of the team was outstanding. Every member for the team was hands on and approachable and this attitude and approach is driven from the top at Smart IT. There was a real appetite from Smart IT to make this solution the best possible for the school”

“Any IT issues experienced are handled efficiently and effectively by friendly, professional staff. Would highly recommend.”

I can confirm that we have worked with Smart IT and Shaun for  several years now. Through them we lease our main printer/copier/scanner/fax and we also lease our telephone system through them and they provide the maintenance for the telephones.

This year we have upgraded our telephone system to something more 21^st Century. We invited 3 providers to review our needs and put together a proposal. At the end of this we appointed Smart IT.

The decision was not  influenced by staying with who we knew; we were quite prepared to use a different supplier but as we went through the process it became increasingly apparent that Smart IT were trying to build something which best met our needs and that they were willing to be flexible to achieve this.

Our new system is now installed. Smart IT were very good at working around us during the installation and their engineers have been very helpful with educating staff and remediating any teething problems.

Ultimately I do think with Smart IT you get a local, personal service from a team of people who are keen to support their clients and who work in a professional manner to deliver bespoke business solutions.

“I originally came across Smart Office through a cold call, the account manager was very professional
and listened to all of the requirements. Once the contract was signed with Smart Office the
provisioning team were very quick in contacting myself to make sure everything was correct on the
contract and all contact information was correct.

On the initial call with the provisioning team a site survey was booked in and the engineer who
conducted the survey was very professional and made sure they were thorough in gaining all the
information which they required for the system configuration. Throughout the project I was made aware of the different stage, this was presented to myself through a roll out plan with installation dates, new line installs dates.

Once the system had been installed the level of training was great, they also provided the school
with user guides on how the system works. All of the team from the sales team, to engineers and
provisioning team they have been courteous and very professional and anyone who is looking for a
new telephone system I would recommend Smart IT”

On the rare occasions I have IT issues, Smart IT have proved to be reliable and professional and invariably respond to my queries well within their declared timeframe. Their engineers are knowledgeable and proficient and always ensure any problem is completely rectified prior to closing tickets. Highly recommended.