IT Support Gateshead

Our IT infrastructure needed to reflect the growth and future expansion plans of . As our operation has scaled up and is set to continue, the need to scale up and future proof our IT support become more apparent too. We knew we wanted to work with a locally based IT company that could be…

We had to change our working practices overnight, we were used to dealing with a large quantity of calls however the volume of calls increased dramatically. Patients were requiring Covid advice, and then all appointments were initially being carried out over the telephone via a triage, we simply did not have the capacity on our…

We wanted to move to a technology, that would give the surgeries unlimited lines, with the ability to manage busy times throughout the day by putting more staff to bring the call level down. It was important that we could advise our patients and keep them informed throughout the call. Smart IT have extensive experience…

“On conversion to a Multi Academy Trust there was a vital need for our existing IT systems to be updated, compatible and reliable, enabling us to ensure teaching and learning was not hindered in any way. Both academies are now benefiting from a fast high-quality internet leased line connection with MPLS and failover fibre connections,…

Customer service is a priority at Ravendale Foods, we needed to ensure that when changing IT Providers that we were confident that there would be minimum disruption to the business allowing us to continue to meet our customer expectations. What was different about Smart IT, is they listened to our requirements, they took the time…

I had a computer problem I could not fix myself. Your company addressed the problem quickly and professionally , allowing me to carry on with my business. Brilliant support!

We had an issue with a server which ground our business to a halt, I spoke to SmartIT on Tuesday afternoon and they quickly attended site. We arranged delivery of a new server, and the install and set-up was completed in 2 days at a cost which was cheaper than previously quoted. 1st class service…

Smart IT have provided excellent IT support to us for a number of years. The technicians are always very professional and quick to respond to any problems and will endeavour to solve them on the same day.

I contacted Smart IT to help with an issue and they responded very quickly and sorted the problem straight away. They also kept in close contact to let me know what was happening throughout, excellent service!!

We’ve used Smart It for a number of years. The engineers that I have worked with have always dealt with any issues in a timely, professional and effective manor. They are flexible, friendly and work around my meetings and work. Thank you!