IT Support Sunderland

“I originally came across Smart Office through a cold call, the account manager was very professional
and listened to all of the requirements. Once the contract was signed with Smart Office the
provisioning team were very quick in contacting myself to make sure everything was correct on the
contract and all contact information was correct.

On the initial call with the provisioning team a site survey was booked in and the engineer who
conducted the survey was very professional and made sure they were thorough in gaining all the
information which they required for the system configuration. Throughout the project I was made aware of the different stage, this was presented to myself through a roll out plan with installation dates, new line installs dates.

Once the system had been installed the level of training was great, they also provided the school
with user guides on how the system works. All of the team from the sales team, to engineers and
provisioning team they have been courteous and very professional and anyone who is looking for a
new telephone system I would recommend Smart IT”

Smart IT has been contracted by our company to provide IT support and website design for over 5 years.  We have found the business to be trustworthy and reliable.  Always willing to respond to our needs (call outs etc).  we have a good business relationship with them built on trust and mutual understanding of each other’s business.

We have no hesitation in recommending their services to other businesses.

It’s been a busy 18 months for IT companies responding to the increased demand for home working functionality. Despite this, the team at Smart IT have worked tirelessly to provide support for our business. I’d be happy to recommend their IT support services to other businesses in the area.

Since changing to Smart IT some time ago we have received excellent service: prompt, reliable and sensibly priced. Nothing is too much trouble, even small jobs. I would gladly recommend Smart IT to any business.

I had an issue with a lost file, the Engineer located & re-instated the file swiftly & without any hassle. Was very happy with the response time & service. I have always had any issues resolved when I have had to call upon the services.

Had a simple problem regarding passwords and new phones linking to email accounts. Within 5 minutes of reporting via email I had a call back and password reset and guidance on the process I needed to complete.

All worked as advised and was good to get a follow up call later that afternoon to ensure it was all in place. Excellent service

“The service and support Newcastle Disability Forum receive from Smart IT Support is second to none and it is delivered in a prompt, no-fuss and friendly manner. At no point am I ever made to feel that my questions and plea for assistance is foolish or unreasonable. Throughout the Pandemic the Smart It Support Team went above and beyond or reasonable expectations to ensure we were able to keep working.”

Great service and friendly staff. Got my IT issues solved in less than 2 hours from making the initial call. Really good service

“We have used Smart IT for a number of months now and are very impressed with their service – they answer queries very quickly and resolve all problems the same day, we have recently had to have our phones diverted as we are working from home, this was requested and completed within an hour – keep up the good work”

Patterson Signs are a sign manufacturing company based in Swalwell, Gateshead.  We have an IT infrastructure which includes 24 computer workstations, a Microsoft Small Business Server, various plotters and sign printers, and also a recently installed IP based camera system.

Our IT systems are vital to the day to day running of our business, downtime seriously affects our production.  It was for this reason we contracted Smart IT to support our systems.

Smart IT has been providing IT support to our company now for nearly five years.  During this time we have always received a professional and efficient service from Smart IT, which at times has far exceeded our expectations.

We are very happy with the service provided to us by Smart IT and would have no hesitation in recommending them to others.

I contacted Smart IT about a non urgent problem. I received a callback with 2 hours from William. He talked me through my problem using plain English – no jargon ! He was very professional and patient. Problem resolved within 20 minutes and at no extra cost to my business. Great stuff.

Our IT infrastructure needed to reflect the growth and future expansion plans of . As our operation has scaled up and is set to continue, the need to scale up and future proof our IT support become more apparent too.

We knew we wanted to work with a locally based IT company that could be on site quickly, if required. They had to be approachable, competent, and experienced whilst also able to demonstrate a real commitment to helping our business grow. Our IT infrastructure is a major component of the organisation and is something that the business cannot function without.

The portal allows us to monitor tickets, update tasks and then check status’s in real time. Users can now log tickets directly on the Smart IT portal themselves, which greatly reduces internal resources. It provides a central place to review all outstanding IT issues and a real time update too, which gives useful insights to the organisation as we continue with our growth. The Helpdesk has been committed to solving problems and which makes our users happy.

I believe we have put the right foundations in place for our future plans. From day one I felt confident in Smart IT’s ability. Smart IT has given us peace of mind, knowing our IT is taken care of, allows the leadership team to focus on our roles and also developing the business further.

I have found Smart IT to be exceptionally professional and very prompt in sorting out any issues that arise.

IT Support is underestimated in many businesses. Smart IT has provided our company with a comprehensive service. Without their help our companies productivity would have been affected on a number of occasions. They are a good local company with excellent work ethics. We are happy to recommend them to any other business.

“We chose to partner with Smart IT as they already had a proven track record of working with Age UK charities in other parts of the country and we felt they took the time to understand our needs. 

Repurposing our old equipment helped reduce the costs of the project, which is a big factor for a charity, they have also been exceptionally flexible, even providing rented desktops when required.”

Shelley Brown, Age UK Mid Mersey CEO

Back in October, just as the UK entered the second lockdown, Age UK Mid Mersey found themselves in the unfortunate circumstances where their telephone supplier were unable to carry on operating their telephone system. Leaving them with only mobile phones and a temporary telephone line to rely on.
Smart IT stepped in and managed to deploy their cloud telephone system “Smart Connect” to all staff, again using existing equipment. More importantly the entire new telephone system was installed remotely with no need for engineers to visit sites at all.

“We had a real challenge with our telephone systems and lines, being without telephones even for a day is an issue for us. Smart IT, found us a temporary solution that allowed an inbound number, and worked hard behind the scenes to get us back up and running with a new cloud telephone system.”

Shelley Brown, Age UK Mid Mersey CEO