The Pen Shop has a long and distinguished history in the sales of fine writing, dating back to 1858 when T & G Allan was first established as a Stationer and Bookseller in Newcastle-upon-Tyne.
It was almost another 90 years before The Pen Shop would become the first fine writing instrument specialist in the United Kingdom, when it opened its doors on June 3rd 1946.
Over the next 40 years, The Pen Shop became popular as the destination of choice for great personal service, width of assortment and expert product knowledge, gaining a loyal customer following.
Overview
One of the most established national stationers in the UK chose Smart IT to upgrade and maintain their infrastructure across the country – starting from its own roots.
Smart IT were able to install a wide range of products from both IT hardware to a hosted phone system with an off-site cloud PBX.
Smart IT also provided the company with a high-spec server fit for their needs and ensured business continuity across the stores from day one. By providing the right hardware for the client, Smart IT are able to manage and maintain the company’s infrastructure starting from the server and helping with new PC’s for staff.
What was critical?
Due to the amount of stores and the project that was in hand, Smart IT had to work closely with the Pen Shop to ensure that the connectivity and server regrades went to plan and were timed to perfection due to their business hours.
By installing our monitoring software that automatically raises tickets means that Smart IT can proactively manage their infrastructure and solve many problems before it impacts the business.
