A reliable and robust Healthcare Telecom System is vital to all businesses, whether you be a multi-million pound corporation or just getting started. Smart IT have the expertise to carefully plan your Telephony and Internet Access systems to ensure a reliable and efficient set-up to support your business way into the future.
Long Healthcare Surgery queues can be a real frustration for a lot of patients. These queues can often take upwards of 30 minutes which often puts off customers off when calling into the surgery. Often sitting on hold for 30 minutes is something that patients just don’t have time for. Removing these queues often isn’t possible due to the influx of calls surgeries receive in their busy periods. This is where our queue jump solution comes into play.
Queue Jump allows patients to skip the potentially long wait on the phone. Instead patients select one of your pre made options to have a callback once they reach the front. Once the patient has selected this option they no longer have to wait on the phone. Your patient can hang up and still keep their queue position.
Once the queue has gone down your call agents will pick up the call back request. As the request is picked up, an outbound call will be initiated with the patient. This keeps your patients from having to wait on the phone and instead allows them to carry on as normal until they reach the front of the queue.
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
