A reliable and robust Healthcare Telecom System is vital to all businesses, whether you be a multi-million pound corporation or just getting started. Smart IT have the expertise to carefully plan your Telephony and Internet Access systems to ensure a reliable and efficient set-up to support your business way into the future.
An SMS system allows you to update patients with reminders of their appointments or availability of their prescription. This system stops your patients from calling the surgery again to confirm their appointments keeping unnecessary calls out of the queue.
Voicemail To Email removes a lot of the frustrating experiences patients can experience while calling your surgery. While improving the overall experience our system also helps to keep patients moving through the system and keeps queues down.
SMS reminders help your patients stay up to date with their appointments without having to call the surgery. In today’s modern society, it can often be so easy for an appointment time to slip your mind. As a busy surgery you understand how frustrating it can be to have patients miss their appointments. Not only is it frustrating for the surgery and staff but it can be frustrating for the patient if they have gotten caught up with something and totally forgotten.
SMS reminders are automatically sent to patients before their appointment to gently jog their memory. These simple but effective reminders can ensure that patients are turning up for their arranged appointments stopping you from wasting valuable time.
Not only does this help with reminding patients but it also helps to keep your phone lines clear of patients calling to confirm their appointment times.
Our voicemail to email system allows your patients to leave voicemails rather than completing a full phone call. Once the patient has completed their call a .wav file will be sent to the relevant department within your surgery. The relevant department can listen to the message and take actions accordingly. This can be a great solution to offer patients an each way to order prescriptions or make a call to you out of hours that someone will pick up in the morning.
This solution offers your patients an easy method of contact with your surgery without having to wait in your call queue and then take a call.
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
