A reliable and robust Healthcare Telecom System is vital to all businesses, whether you be a multi-million pound corporation or just getting started. Smart IT have the expertise to carefully plan your Telephony and Internet Access systems to ensure a reliable and efficient set-up to support your business way into the future.
Smart IT are able to offer expert advice to individual Practices that may require assistance integrating all there communications to provide a far more effective healthcare telephony system setup.
However, probably the most attractive benefit of having Smart IT supply your communications is that we also maintain and support the business telephone system we supply. This means you get high level customer support with your communications whether it be an on premise telephone system or a cloud based telephone solution.
Each surgery has a wide range of patients with different levels of vulnerability. VIP call routing allows you to mark specific patients as vulnerable in your database. Providing your vulnerable patient calls from the phone number on their record they will be immediately pushed to the front of the call queue or straight through to a relevant member of staff of department who can help to deal with the call. By handling these VIP vulnerable patients a potentially emergency could be prevented therefor reducing overall risk to your patients.
Not only does our VIP call routing allow you to prevent potential emergencies but it also helps to make the patient feel valued and that their health and wellbeing are of upmost importance to the surgery.
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
