Innovative, efficient and reliable IT service and support from local IT experts
Award Winning IT support for Businesses
Since 2008, Smart IT has been a trusted provider of IT support across the UK, with offices in Gateshead and Leeds. We’re proud to be recognised as the North East’s Best IT Support Company and ranked among the Top 50 Managed Service Providers in the UK.
Leading the Industry in IT Solutions
At Smart IT, we deliver high-performance, reliable IT support and infrastructure solutions for businesses of all sizes. Our services span IT infrastructure, data, voice, mobile, internet communications, and 24/7 server monitoring, ensuring your business runs smoothly at all times.
Our Commitment to Quality
While we may outsource non-core services like electrical installations, our core IT services are never sub-contracted. We stand by the service we provide, ensuring you always receive the highest level of support.
Chris Johnson
7 months ago
Always extremely efficient and helpful and incredibly patient for those of us who aren't very computer savvy. Great quick responses and would highly recommend.
Brilliant!!!
Brilliant!!!
Alison Stephenson
7 months ago
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face, their professionalism and courtesy are outstanding. You’re never made to feel stupid — everything is explained clearly and without any patronising tone. They’re friendly, approachable, and always willing to offer helpful advice. A truly supportive and understanding team who make every interaction a positive experience.
Turnmill Team
7 months ago
Very helpful & friendly staff, instant response when we have a problem and a pleasure to deal with.
Dan Phillips
7 months ago
Fast response with fast results. A boon to any company needing of a third party ICT guardian. highly recommended
Ruth Terrington
7 months ago
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to understand our business needs and provide clear, practical solutions rather than just tech jargon. Excellent service, reliable systems, and great value for money. Highly recommended to anyone looking for dependable IT support!
Shakil Ahmed
8 months ago
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Whether it’s a small technical glitch or a more complex problem, they handle it efficiently and with a friendly attitude. Their support has made a huge difference to our day-to-day work, and we really appreciate their reliability and expertise. Couldn’t ask for a better IT company—highly recommended! Shakil @ NGU Homes
John Davidson
9 months ago
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I couldn't be happier and the attention to detail from Smart IT. They surveyed the work to a very high level of detail and completely understood the intricacies of the network and CCTV system that we use and how that integrates with our instrumentation and equipment.
When it came to the installation, they worked around our business hours and over a weekend so that it did not interfere with our normal operations.
Staff at all levels were courteous, responsive and highly professional.
I couldn't recommend them more highly!
From us all at Querido & Davidson - Thank you
When it came to the installation, they worked around our business hours and over a weekend so that it did not interfere with our normal operations.
Staff at all levels were courteous, responsive and highly professional.
I couldn't recommend them more highly!
From us all at Querido & Davidson - Thank you
Martin Simnett
10 months ago
Smart IT have delivered a highly scalable and reliable system for our group of companies, allowing our staff to securely log in and work from anywhere in the world. This flexibility has not only improved productivity across the business but also significantly reduced our reliance on expensive on-site hardware and infrastructure. Their cloud-first approach has proven to be both cost-effective and future-ready.
What really sets Smart IT apart is their no-nonsense, efficient support. Issues are resolved quickly and without unnecessary fuss, making the entire process easy for our team. We also benefit from a dedicated account manager who is approachable, responsive, and always on hand whenever we need advice or assistance.
Overall, Smart IT have been a valuable partner in modernising our IT infrastructure, helping us work smarter, reduce costs, and stay agile in a fast-moving business environment.
What really sets Smart IT apart is their no-nonsense, efficient support. Issues are resolved quickly and without unnecessary fuss, making the entire process easy for our team. We also benefit from a dedicated account manager who is approachable, responsive, and always on hand whenever we need advice or assistance.
Overall, Smart IT have been a valuable partner in modernising our IT infrastructure, helping us work smarter, reduce costs, and stay agile in a fast-moving business environment.
Chloe Price
3 years ago
Whilst dealing with a new member of the smart IT team, the young man was very happy to help, he was able to solve my connection issue without any problems. Smart IT have always solved my technical issues out straight away, very helpful and friendly bunch of staff! Definitely recommend.
Paul Ross
3 years ago
Great Service and super-fast repsonse - highly recomended!
Julie Blythe
3 years ago
Great service and support from Smart IT. Kieran recently dealt with my request promptly and efficiently
Deborah Proud
3 years ago
Smart It have provided IT support to me in my role for quite a few years now. They have consistently provided excellent IT support, guidance and advice to me during this time. The engineers are always approachable, professional and friendly. I am confident to ring about any issue no matter how small. Smart It work quickly and efficiently to resolve problems.
Anne Smith
4 years ago
We have used Smart IT for quite a few years now and they always provide an excellent service. The technicians are professional, knowledgeable and very helpful in response to any IT issues.
Iwona Nowak
4 years ago
Quickly and in a professional manner resolved the quarry I had. Thanks
Julie Carolan
4 years ago
Efficient and very patient. All interactions were a pleasure. They identified issues and problem solved effectively., ensuring professionalism whilst keeping me updated throughout the processes. Well recommended.
Kerry Reed
4 years ago
Really good service , responsive and very good at solving problems .
Marky Mark
4 years ago
Excellent response time and timely resolution from a very helpful professional. Many thanks.
Krishna Shipley
5 years ago
Really helpful, quick and efficient support received
Alan Beattie
5 years ago
Very swift response and very helpful. Thank you very much.
Claire Boardman
5 years ago
Smart IT are a brilliant support- we have all levels of IT users within our organisation and it's never too much for them to assist our staff. They are always patient and able to explain things to staff in a way that they understand. I have personally found their communication to be great, they will contact you when they say they will and they always follow up to ensure they've solved the problem for you. I would definitely recommend Smart IT!
Roger Parkin
5 years ago
The engineers are always so prompt, efficient and friendly. Just what you need when IT is playing up and you are busy. I couldn't recommend them enough1
Jonathan Park
6 years ago
Smart IT provide brilliant computing support. Response times are very quick and nothing is too much hassle for the guys. They will do everything they can to help and it doesn't seem to matter how long a problem takes. Great service
Victoria Clark
6 years ago
Absolutely brilliant company. Very responsive, very professional, best ICT support company I've come across. Staff are knowledgeable, very helpful, our account manager is always on hand for advice and support. No job is too big or too small for them. Would highly recommend.
Belinda Wright
6 years ago
We have been using Smart IT for years now and although our business is based in the South of England now, we have absolutely no reason to use a more local company. No complaints, highly recommend.
Ken Etherington
6 years ago
Changing to Smart IT as our telephone provider has proved to be a smart move. Great service at a very competitive price, what more could you want!
Danielle Atkinson
6 years ago
Helpful company, some go out of their way to help but waiting times and communication could be improved on, especially for urgent issues.
Jemma O'Connell
6 years ago
Great service from the team, prompt response to issues and friendly and professional attitude to their work.
Jodie Hunter
6 years ago
Always friendly and happy to help. Couldn't speak higher of this company.
Claire Kennedy
6 years ago
Excellent support from Smart IT Highly recommended.
Rob Mason
6 years ago
Smart IT are thoroughly professional providers of IT support and have never failed to get me up and running in the shortest time possible. I have no hesitation in recommending their services
Brendon Ferguson
6 years ago
Coming from a large company with it's own in house IT support, to a smaller company who outsources, If anything I've found Smart IT to be more responsive & professional then my previous experience.
Linda Jones
6 years ago
I cannot recommend this company highly enough. SmartIT has given us an enormous improvement in quality of service & facilities compared to previous, more well-known providers. Queries are responded to efficiently & the excellent call handling equipment/software allows our small business to give great response times for our clients even when the office number cannot be answered.
Pat Harrison
6 years ago
The team at Smart IT are always cheerful and happy to help when I call them. They all exhibit a Can Do attitude and they set a high standard to which I for one strive to attain. I'm from an unrelated customer services team for a different company and I'm always impressed at their consistent level of service.
Richard Pavier
6 years ago
Whenever I have had to call Smart IT, they have been quick to respond, friendly, professional and the work has been of a very high standard. I would have no hesitation to recommend them.
Adam Clare
6 years ago
Smart provide all new IT equipment, our telephone system and our Multi-function printer to ADS along with full support. Great service as always!
Management | abode-living.com
6 years ago
We have used Smart IT for a number of months now and are very impressed with their service - they answer queries very quickly and resolve all problems the same day, we have recently had to have our phones diverted as we are working from home, this was requested and completed within an hour - keep up the good work
Tina Saunders
9 years ago
Our organisation uses Smart IT for the computer support.
I have called for support on a few occasions so far and each time I am met with helpful engineers who understand my issues (even though I have a very limited IT knowledge!).
They rectify any problems I have had very quickly and have always called to make sure that things are working okay.
Very please with the service I have received 🙂
I have called for support on a few occasions so far and each time I am met with helpful engineers who understand my issues (even though I have a very limited IT knowledge!).
They rectify any problems I have had very quickly and have always called to make sure that things are working okay.
Very please with the service I have received 🙂
Innovative, efficient and reliable.
Smart IT is a reputable provider of essential IT solutions, we pride ourselves upon our novel approach to the application and delivery of IT services.
We integrate only the latest and most state-of-the-art technology as a dynamic, flexible and adaptable business. We offer comprehensive end-to-end support and networking services in convenient and affordable packages. Each package is tailored to the requirements and circumstances of our individual customers.
Our robust business structure enables us to collaborate with multiple client types, regardless of their scope or their sector. We work with a range of organisations across manufacturing, charities, professional services, hospitality, education, and healthcare sectors.
Success stories
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Trusted technology partners for:
We deliver market-leading technology services locally and nationwide to hundreds of clients across diverse markets including B2B, government, education and third sector.
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.